Reference

How We Look After Your Account Data

Your account details, wallet references and cookie settings fall under one policy, and we have kept the wording short enough to read in a single pass. What you can access from your region depends on your local law and eligible regions.

Wallet references matchedCookie controls in-appEmail data requestsChat threads kept short
2277bat How We Look After Your Account Data
ASKING US DIRECTLY

Where to Send Privacy Questions

Privacy questions reach a person, not a form that swallows them. Message our Bangladesh support desk from the chat panel once you are signed in, and the agent can pull your account history up without you repeating it. For anything you want kept in writing, email is the better route. If a wallet reference is involved, quote the transaction ID from your Nagad or Rocket message and we can trace the record straight away.

In-account chat Open the chat panel after you sign in and describe the issue. The agent sees your account wallet, recent bKash or Nagad references and past threads, so you do not start from zero.
Email request Write to our support address from the email registered on your account for anything you want in writing — a data copy, a correction, a deletion request. We reply to the address on file only.
Wallet trace help If a deposit or withdrawal reference looks wrong, quote the transaction ID from your Rocket or Upay message. With that number we can trace the record without asking you for a screenshot of your wallet.
DATA HANDLING STEPS

Cookies, Security and Data Requests

Account security is the part of this policy you can act on yourself. Use a password you do not repeat anywhere else, keep the one-time code from your phone to yourself, and sign out on a shared handset when you finish. An idle session drops out on its own, and a login from a device we have not seen asks for the code again. If your phone number is changing, update it before the old SIM goes, otherwise wallet verification stalls.

Registration data

The name, phone number and date of birth you give at sign-up. We use them to match your account to the wallet name on a bKash, Nagad or Rocket transfer.

Cookies on this site

Session cookies keep you signed in, and a preference cookie remembers your lobby filter. Clear them in your browser whenever you like — you will simply log in again next time.

Login and device checks

The one-time code, device details and IP we log at each sign-in exist to catch a takeover early. Tell support the moment you see a login you do not recognise.

Changes and deletion

Ask us to correct or remove your account record by email from the address on file. Transaction history stays where local law requires it, and the rest is cleared.

Privacy Questions We Hear Often

The questions below come up most in our chat queue, so we have answered them here in the same plain wording. Read through them before you write to support — the answer is often already on this page.

It covers the account data 2277bat collects when you register, sign in, deposit through bKash, Nagad or Rocket, contact support and browse the lobby. It does not cover a payment app's own privacy terms.

No. A phone number is how your account wallet is verified and how we send the login code, so registration needs one. Email alone is not enough to recover an account.

We do not sell account data. A payment reference is shared with the wallet provider that processed your transfer so the deposit can be matched, and with nobody else unless a legal request arrives.

Email our support desk from the address registered on your account and say you want a copy of your record. We confirm it is you before anything is sent out.

Transaction records stay as long as local rules require them to, because payment history is what an audit checks. Login logs and chat threads are kept for a shorter period and then cleared.

The handling is the same everywhere we operate, but what we must retain, and which services you can reach, depends on your local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.